Rules and travel conditions

Skyways conditions of carriage >>

If you have made your booking through our telephone reservations, you must take note of Skyways travel conditions and Conditions of carriage here on that you will find on www.skyways.se >> If you do not agree to the conditions of travel, you are entitled to cancel your trip within 24 hours. Contact Skyways Reservations on 0771 - 95 95 00 and +46 (0) 54 - 55 55 73 (If you are outside Sweden)

Rules and Travel Conditions Reservation and payment of Skyways Click:

Changes are not permitted.
Skyways Click is non-refundable regardless of reason including illness.

An unused Skyways Click is considered to be used.

A Skyways Click cannot be upgraded to a more flexible ticket. In these cases a new ticket has to be purchased and there is no refund on your Skyways Click.

Skyways does not accept the responsibility to arrange any transfer of passenger or baggage when travelling on a Skyways Click ticket.

It is up to the traveller to state a correct email address and telephone number so that Skyways can contact the traveller if necessary.

In case of late or cancelled flights Skyways policy will apply.

Luggage 1 x 23 kg and 8 kg hand luggage
Food and drinks: Before 9 Am - Sandwich and soft drinks, coffee och tea.
After 9 Am - Choclate and soft drinks, coffee or tea.

Reservation and payment of Skyways Economy:

Reservation and ticketing must be completed at the same time.
You have to be at least 18 years of age to buy a ticket on www.skyways.se.
Children have to be at least 12 years of age to travel by themselves on Skyways.

Changes are permitted at a charge of 380 SEK/40 EUR per person and per transaction (380 SEK/40 EUR for child tickets).
Changes are limited to availability and a higher fare may apply (upgrading not applicable for youth or senior tickets).
Changes can only be made to the same departure and arrival city as your original ticket. Changes must be made, at least 30 minutes before departure, on www.skyways.se

Cancellations are permitted at a charge of 670 SEK/70 EUR per person and per transaction (670 SEK/70 EUR for child tickets) provided that the ticket is cancelled, at least 30 minutes before departure, on www.skyways.se.

An unused ticket, which is not cancelled on time, will not be refunded and the ticket is considered to be used.
In case of illness the passenger must send a medical certificate to the airline and the reservation must have been canceled at least 30min before departure. Then the airline will refund the cancelationfee. Servicefees will not be repaid.

It is up to the traveller to state a correct email address and telephone number so that Skyways can contact the traveller if necessary.

In case of late or cancelled flights Skyways policy will apply.

Luggage 1 x 23 kg and 8 kg hand luggage
Food and drinks: Before 9 Am - Sandwich and soft drinks, coffee och tea.
After 9 Am - Choclate and soft drinks, coffee or tea.

Reservation and payment of Skyways FLEX:

Reservation and ticketing must be completed at the same time. You have to be at least 18 years of age to buy a ticket on www.skyways.se. Children have to be at least 12 years of age to travel by themselves on Skyways. Changes are permitted free of charge.
Changes are limited to availability and can only be made to the same departure and arrival city as your original ticket.
Changes must be made, at least 30 minutes before departure, on www.skyways.se
Cancellations are permitted free of charge, provided that the ticket is cancelled, at least 30 minutes before departure, on www.skyways.se.

An unused ticket, which is not cancelled on time, will not be refunded and the ticket is considered to be used.
Servicefees will not be repaid. It is up to the traveller to state a correct email address and telephone number so that Skyways can contact the traveller if necessary. In case of late or cancelled flights Skyways policy will apply.

Luggage 2 x 32 kg and 8 kg hand luggage
Food and drinks: Before 9 Am - Sandwich and soft drinks, coffee och tea.
After 9 Am - Choclate and soft drinks, coffee or tea

Reservation and payment of Skyways Campaign:

Reservation and ticketing must be completed at the same time. You have to be at least 18 years of age to buy a ticket on www.skyways.se.
Children have to be at least 12 years of age to travel by themselves on Skyways.
Changes are permitted at a charge of 380 SEK/40 EUR per person and per transaction (380 SEK/40 EUR per child ticket).
Changes are limited to availability.
Changes can only be made to the same departure and arrival city as your original ticket.
The Campaign fare can not be changed to a published fare.
Changes must be made, at least 30 minutes before departure, on www.skyways.se

Cancellations are permitted at a charge of 670 SEK/70 EUR per person and per transaction (670 SEK/ 70 EUR per child ticket) provided that the ticket is cancelled, at least 30 minutes before departure, on www.skyways.se.

An unused ticket, which is not cancelled on time, will not be refunded and the ticket is considered to be used.
In case of illness the passenger must send a medical certificate to the airline and the reservation must have been canceled at least 30min before departure.
Then the airline will refund the cancelationfee. Servicefees will not be repaid.

It is up to the traveller to state a correct email address and telephone number so that Skyways can contact the traveller if necessary.
In case of late or cancelled flights Skyways policy will apply.

Luggage 1 x 23 kg and 8 kg hand luggage

Food and drinks:
Before 9 Am - Sandwich and soft drinks, coffee och tea.
After 9 Am - Choclate and soft drinks, coffee or tea

Reservation and payment of Skyways Last minute youth:

Reservation and ticketing must be completed at the same time. You have to be at least 18 years of age to buy a ticket on www.skyways.se.
Children have to be at least 12 years of age to travel by themselves on Skyways.
Changes are not permitted.
Skyways Last Minute Youth is non-refundable regardless of reason including illness.

An unused Skyways Last Minute Youth ticket is considered to be used.

A Skyways Last Minute Youth cannot be upgraded to a more flexible ticket. In these cases a new ticket has to be purchased and there is no refund on your Skyways Last Minute Youth.

Skyways does not accept the responsibility to arrange any transfer of passenger or baggage when travelling on a Skyways Last Minute Youth ticket.

It is up to the traveller to state a correct email address and telephone number so that Skyways can contact the traveller if necessary.

In case of late or cancelled flights Skyways policy will apply.

It’s not possible to travel with animals on Skyways Last Minute Youth.

Luggage 1 x 23 kg and 8 kg hand luggage

Food and drinks:
Before 9 Am - Sandwich and soft drinks, coffee och tea.
After 9 Am - Choclate and soft drinks, coffee or tea

When travelling If you arrive at the departure gate after it is closed your ticket is considered to be used. Gates closes for domestic travel 20 minutes prior to departure and for international travel 30 minutes prior to departure.
Not cancelled Economy, Flex or Campaign tickets will not be refunded.
Please note that you have to cancel your Economy, FLEX or Campaign ticket at least 30 minutes before departure on www.skyways.se or phone number +46 771 95 95 00 in able to receive a refund. Skyways
Click cannot be changed in anyway.
With Skyways Economy, Skyways FLEX, Skyways Click and Skyways Campaign you travel ticket less and all you need is your passport or drivers license together with your reservation number (see booking confirmation).

Accompanying children under the age of 18 does not have to present a photo-id for domestic travel if the adult person travelling together with them has one. If you cannot present a valid photo-id or passport for all the passengers in the reservation you may be denied to check in. In these cases your tickets will not be refunded.

Skyways does not accept any responsibility for unsuitable packed, fragile, damaged or delicate baggage, nor for damage on the baggage as a result of normal wear or possible water-damage on non waterproof baggage.

Children under the age of 2 (infants) will, when travelling with accompanying adult, be able to sit in the lap and travel free of charge on all Skyways flights. One infant per adult is allowed. If you have more than one infant please contact Skyways on phone number 0771 - 95 95 00 (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden)

You will be able to carry one (1) piece of luggage onboard free of charge. Skyways Economy, Skyways Click and Skyways Campaign 1 piece max 23 kg. Skyways Flex and corporate products 2 x 32 kg. Handlbaggage 8 kg It is the operating carrier bagage rules that apply. Please visit our partners web pages for information.

The airline assumes no responsibility for inappropriate packed, perishable, damaged or fragile baggage. Nor for damage to baggage external (scratches, stains, dirt and dents) which arise from normal wear and tear or for water damage to non-waterproof baggage.

Taxes and fees:

Taxes and fees that we are obligated to charge according to the government and airports regulations are all included in the total fare. These taxes and fees, which is a substantial part of the airfare, may change and you may, as a traveller be charged with additional taxes and fees.

The right to deny transport:

Skyways reserves the right to deny transport of you and your baggage. The reasons for our decision may be: Full payment for the tickets, taxes and fees has not been done or the credit arrangements between you and Skyways had not been followed. Your travel documents, as passports or other id-documents, are missing, are reported missing, shows signs of forgery, are not valid or are suspected to be invalid. Your behaviour, physical or mental condition or any contents in your baggage could cause harm or danger for yourself, other travellers or members of the crew.

Terms of conditions for Skyways Fares:

With the word “ticket” we refer to the confirmation with the booking-reference sent to the passengers via email. With the “Warsaw Convention” we refer to, either the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 or the same convention with amendments signed in Hague 28 September 1955.
If any of the terms in this condition will be in conflict to any international conventions, national laws or regulations from any public authority whose terms can not be removed through an agreement, such terms in this conditions shall not apply.
A transport is, according to this agreement; subordinate the rules and the restrictions at liability that was founded by the Warsaw Convention, unless the transport can be defined as “international transport” according to the convention. Unless it is not contradictory to the above, the transport and other services that are performed by the airline are subordinate: the rules and terms of the ticket, valid tariffs, the airlines terms for transportation and the regulations that are included and can be received via application at the airline office.
With reservations for the Convention, its rules and demands and the valid laws, the airline can not be held responsible for any ones death, injuries or bodily injuries or any other demands for compensation, except when death and bodily injury is a result through the neglect of the airline, or if it has been caused of its staff, suppliers or representatives in dealing with the airline or other services that is being performed in according to this agreement. The passenger hereby agrees to, for his or her own, his or her personal representative or for his or her relatives refrain from all claims against the airline, its staff, suppliers or representatives. All exceptions or limitations of liability for Skyways fares shall also apply and be an advantage for Skyways suppliers, representatives or staff and to all people whose airplane is used by Skyways for transportation, their representatives and staff.
The ticket is valid according to what is printed on the ticket, the airlines rules and tariffs, transportation agreements, and/or included regulations. The airlines expedition fees or other charges that may occur if the passenger wishes to change the ticket in anyway are compulsory. The airfare may change before departure.
The airline has the right do deny transport if the applicable fee has not been paid. The airline also has the right to deny transport for people that has reserved a seat or in any other way obtained a ticket illegally or in any way is in conflict with national laws, the airlines rules and tariffs or regulations.
Change of Schedule The airline undertake the responsibility to make its best effort to transport the passenger and his or hers baggage within reasonable time according to the timetable, but the time of departure or time or arrival that is stated on the ticket, on the web site, in the timetable or anywhere else are not guaranteed and is not a part of this agreement.

The timetable can be changed without prior warning.

Baggage rules/Regulations for dangerous goods:

The airlines responsibility for loss, delay or damage regarding baggage is limited, if not a higher value has been declared prior to departure and a private baggage has been purchased.
Passengers travelling on Skyways FLEX/Economy/Click/Campaign are considered to be a domestic passenger on Skyways even if the domestic travel is a part of an international travel. The responsibility for fragile, valuable or delicate goods lies entirely with the passenger. Due to security reasons, the below items can never be brought on board or can not be checked in: Explosive substances, including detonators, fuses, grenades and mines Inflammable gases, such as camping gas canisters and refill cartridges for gas-powered curling tongs Inflammable liquids, including petrol, methylated spirits, paint and paint thinner Inflammable solid materials and reactive substances, including magnesium, firelighters, fireworks and distress flares Oxidising substances and organic peroxides, including bleach Repair sets for car bodies Toxic or infectious agents Radioactive materials Caustic agents, including mercury, car batteries and acid batteries Magnetic materials. A limited amount of medicines and toiletries (such as hairspray and medicine), which are necessary to full fill the needs of the passenger during the trip, may be taken on board. Please observe: Toy guns or water guns (plastic or metal), catapults, cutleries, razor blades (both with open blades or a safety razors), tools that may be used as weapons, dart arrows, scissors, injection needles (if not for medical reasons), knitting needles, big bats, sticks, billiard cues and other sharp objects or weapons is not allowed on board the cabin of the aircraft. We are not able to check in golf bags on some routes due to some aircrafts limited cargo space.

Contact Skyways at phone number 0771 - 95 95 00 (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden), or write to bokningen@skyways.se before the completion of your reservation.

Special Requests:

Unaccompanied children (5-11 years) cannot be booked online. Please contact Skyways at phone number 0771 - 95 95 00 (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden) or contact your local travel agency.

Disabled persons who needs assistance please contact Skyways at phone number 0771 - 95 95 00 (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden) (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden) before you have finished your reservation.
Please note that we are unable to assist disabled persons in some routes due to limited space in some aircrafts.

If you wish to bring a pet onboard or if you are allergic to pets please contact Skyways at phone number 0771 - 95 95 00 (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden) (for national calls in Sweden) or + 46 (0) 54 55 55 73 (If you are outside Sweden) before you have finished your reservation.

If the travel includes a destination or a transfer/stop in another country than the departure country, the Warsaw Convention rules regarding responsibility for all airlines included in your travel, may apply. That also includes the part of the travel that takes place within the same country. The Convention limits the airlines responsibility for a possible death or bodily injury and also limits the responsibility for lost, delayed or damaged baggage. If by any chance an accident occurs during a flight on board on either Skyways or any EU-airline and the accident results in either a passenger’s death or bodily injury there are no limitations to compensation/damage unless the airline in question can prove that the damage wholly or partly was caused by the dead or injured passenger. For damage that exceed more than 100.000 SDR (Special Drawing Rights), Skyways or other EU-airline can be held non responsible if it can be proved that the airline and its representatives have taken all the necessary measurements to prevent the damage or that it was impossible for the airline and its representatives to do so. In case of a passenger’s death or bodily injury Skyways or other EU-airlines will immediately pay an advance to persons that are entitled to compensation, if it exists and immediate financial need that has to be considered. The sum is adequate to the damage that has been caused and in case of a passengers death it will never be less than 15 000 SDR (Special Drawing Rights). In spite of Skyways efforts to keep all the information on this web site up to date, Skyways cannot be held liable to any loss that can be as a direct or indirect result of using the information on this web site.